Project Manager
Job Title: Project Manager Customer Launch & Success
Company: ManageCasa
Location: Hybrid (Bay Area preferred)
About ManageCasa
ManageCasa is an all-in-one property management platform designed for HOAs, community associations, and property managers. Our mission is to make property operations simple, transparent, and efficient—powered by technology and exceptional customer experience.
About the Role
We are seeking a highly organized, proactive, and customer-focused Project Manager to coordinate customer launches and ensure smooth communication across teams. This role is critical in aligning internal departments (Product, Engineering, Customer Success, Accounting, Sales, and Support) to deliver a seamless onboarding and go-live experience for our clients.
You will be the main point of contact for customers throughout their onboarding journey, ensuring timelines are met, expectations are clear, and all stakeholders are aligned.
Key Responsibilities
Own and manage the end-to-end customer launch process
Serve as the primary communication bridge between customers and internal teams
Create and maintain clear project timelines, milestones, and deliverables
Ensure all departments involved in customer onboarding are aligned and on schedule
Track progress, identify risks, and proactively resolve blockers
Facilitate internal and client-facing meetings
Document processes, workflows, and next steps clearly
Ensure customers feel supported, informed, and confident throughout the process
Partner closely with Customer Success to drive long-term satisfaction and retention
Provide regular status updates to leadership
What You Bring
3+ years of experience as a Project Manager in SaaS, tech, or startup environmentsStrong organizational and time management skills
Excellent written and verbal communication
Ability to build trust and strong relationships with customers
A collaborative mindset with internal teams
Experience managing multiple projects at once
Comfort working in a fast-paced startup environment
Strong attention to detail
Problem-solving mindset
Nice to Have
Experience in SaaS, PropTech, or property management
Familiarity with onboarding, implementation, or customer success workflows
Experience with tools like HubSpot, Slack, Zoom, Jira, or similar
Basic understanding of accounting or operational workflows
Why Join ManageCasa
Be part of a fast-growing PropTech company
Make a real impact on customer experience
Work with a passionate and collaborative team
Flexible work environment
Opportunity for growth and leadership